Job Summary

Retail CSRs are expected to provide exceptional service for Flow customers and potential customers who visit our retail branches, ensuring total customer satisfaction,  so as to maintain profitable customer relationships.

Duties and Responsibilities

• Taking  ownership of customer service issues to ensure resolution to each customer’s satisfaction
• Accurately processing customer account payments quickly and efficiently
• Maximizing revenue generation opportunities through the signing up of new customers and up-selling to existing customers

Qualifications/Experience

• A minimum of four (4) CXCs including Mathematics and English Language
• At least one (1) year experience as a Custome Service Representative or in a similar position

 Required Skills

• Strong listening and verbal communication skills
• Working knowledge of Computer Applications
• Excellent investigative and problem solving skills
• A “can do” attitude and a positive commitment to providing an exceptional customer experience
• Numerically- competent with an eye for detail
• Enthusiastic team player with a good sense of humour

Primary objective of the job:

To support efforts at ensuring the company’s image in marketing communications including but not limited to advertising, sponsorship, and collateral development is kept at a consistently high level while maintaining an excellent relationships with all key stakeholders in business, government and society.

Number of persons managed/supervised and their positions:
5 branding contractors

• Work closely with the sales and business development teams; advertising agencies and media houses to ensure branding/advertising and merchandising materials are executed according to firm’s brand guidelines.
• Responsible for the execution (i.e. planning of branding & promotional activities) at all Flow sponsored events and exhibitions to ensure that the company’s image is maintained at a high standard.
• Manage and coordinate related marketing, advertising and promotional staff and activities as required.
• Liaise with printers and third party suppliers to ensure production deadlines are kept and there is a constant supply of advertising and communication materials.
• Develop and support the marketing function in the maintenance of all external communications as required.
• Responsible for sourcing and purchase of promotional items.
• Liaise with ad agency on development and execution of new creative & advertising materials
• Ensure timely and ongoing updates of marketing messages on Company’s IVR as required
• Work with Outdoor Agencies regarding creative issues and execution; report on performance trends for all marketing initiatives, prepare weekly reports, process and track invoices.

• Business or marketing-related degree or equivalent professional qualification
• Relevant product and industry knowledge
• Practical experience for at least two years in a communications environment would be an asset.
• Experience working in an aggressive FMCG organization is ideal.
• Good understanding of creative development processes

Key Competencies:

• Excellent written and verbal communication skills
• Organization and planning
• Problem analysis and problem-solving
• Team-leadership
• Formal presentation skills
• Persuasiveness
• Adaptability
• Innovation
• Judgment
• Decision-making
• Collaboration

Only short listed candidates will be contacted